Cancellation & Refund Policy

How cancellations work on Elsewhere Luxe

Most rates on Elsewhere Luxe include a free-cancellation window with a specific deadline, shown to you before you confirm. Cancel before that deadline and you pay nothing; cancel after it and the rate's cancellation fee applies. Some rates are non-refundable. These are clearly labelled before you book and cannot be cancelled for a refund. The exact terms, deadline (with time zone) and any fee are always shown at checkout and in your confirmation.

Requesting a cancellation

Contact hello@elsewhereluxe.com with your booking reference, or use the cancellation route in your confirmation email. Payments are handled by Nuitée (merchant of record); approved refunds are returned by the same method you paid with, typically within 7–10 business days of the refund being processed.

Changes to your booking

Date or occupancy changes depend on the rate's rules — some rates allow changes, some don't. If your rate doesn't, you may be able to cancel (per its terms) and rebook. Ask us and we'll help you find the cheapest route.

Not turned up / missed stays

No-shows and early departures are governed by the rate's terms and are not refundable unless the rate says otherwise.

Problems with your stay

If something goes wrong at the property, contact the provider directly and also tell us — we'll escalate through our booking partner on your behalf. Your statutory consumer rights are unaffected.